We’re truly sorry for the delay in getting back to you — and even more so for the frustrating experience you’ve described. That absolutely shouldn’t have happened.
To help us investigate this properly, could you please share the Replay ID of the concerned session? You can find it under My Replays in the game. Let the replay finish playing, then tap More Info to find the ID.
Once we have that, we’ll review everything in detail and get back to you for sure.
Thanks again for your patience.
Linda Koepke Snell