We apologise for the trouble,
Please share the store receipt for the transaction; we'll check it and do the needful - to firstname.lastname@example.org
* Make sure we can see the order id and associated information.
* Additionally, include the MOB code associated with the account from which the purchase was made.
* Please get in touch with the Google Play/FB/Apple store if the payment went through but no receipt was obtained.
We appreciate your patience and kind cooperation.